Delete your data

What to put in the request

We check that a deletion request really comes from the account holder before we act on it — otherwise anybody could wipe somebody else’s inbox. Send it from the email address on the account and include:

• The email address you sign in with
• The workspace name
• The WhatsApp Business number connected to it

If you cannot write from that address, say so and we will find another way to confirm it is you.

What gets deleted

All of it. Deletion is not a hidden flag on an account that stays in the database:

• Your account, your workspace, and every team member in it.
• Every conversation, message and media file in the inbox.
• Call history.
• Every contact, note, tag and pipeline record.
• Quick replies and custom fields.
• Broadcasts, automations, flows and message templates you created here.
• AI Agent settings, including any stored AI provider keys and the knowledge base.
• API keys, MCP access and webhooks.
• Profile photos.
• The connection to your WhatsApp Business Account, and the tokens that let us send on your behalf.
• The notification tokens of every device signed in to the account.

Live data is removed within 30 days of a confirmed request. Encrypted backups roll over on their own cycle, so a copy can survive there for up to 90 days; nothing is restored from them except to recover from a failure, and a deleted account is deleted again if it ever is.

Server logs (IP address, device and browser details, errors) are kept in a small rolling log that is overwritten automatically once it reaches its size limit, so entries are normally gone within days.

On your phone. Signing out of the Android app deletes its cached chats and contacts, and uninstalling the app deletes everything it stored on the device.

Deleting only part of it

You do not have to close the account to remove data. Ask us for a partial deletion instead — a single contact, one conversation, a date range, one number, one team member — and we handle it on the same terms and the same timeline as a full one.

In the Android app: long-press a chat in the Inbox → Delete chat or Delete contact. In Contacts: select contacts → delete. These are removed immediately.

Only your own login. If you are a team member and not the workspace owner, email us from your login address asking to delete your user account. We remove your login, profile and device notification tokens. Messages you sent stay in the workspace, because they belong to the business, unless the owner asks us to remove them too.

Disconnecting hashChat from Meta

Deleting your data here does not by itself revoke the permission you granted in Meta. To cut that link at Meta’s end:

1. 1. Open Meta Business settings for your business portfolio.
2. 2. Go to Apps — or Business integrations, which is where older portfolios keep it.
3. 3. Find hashChat in the list and remove it.

Your WhatsApp Business Account, your number and your message history at Meta stay yours and are unaffected.

What we cannot delete

• Meta’s own copy of your messages. Everything sent over WhatsApp passes through Meta and is held under Meta’s policies, not ours. Ask Meta for that.
• Records we are required to keep. Invoices and payment records, kept for as long as Pakistani tax and company law requires (up to 10 years). These hold billing details, not your conversations or contacts.
• Advertising data. Ads in the Android app (on the Basic and Pro plans) come from Google AdMob, and Google holds that data under its own policy. You can reset or delete your advertising ID in Android Settings → Privacy → Ads (or Google → Ads).
• Data on someone else’s account. If you messaged a business that uses hashChat, that conversation sits in their workspace and they control it. Ask them — and if they do not respond, write to us and we will pass it on.